How to Provision Poly CCX, Trio, VVX and Edge E phones with Poly Lens | 3 Methods

Hello, everyone!! I've been thinking of creating step-by-step guides about Microsoft, Zoom, Google and UC stuff, but I noticed I need to speak about Poly Lens first. If you ask me... It helps us enable several features, it's a life saver tool, so let's talk about Lens!!!

As I mentioned on How to Provision Poly Studio X / G7500 with Lens, and How to Provision Poly Studio USB / R30 with Lens, there are different options to onboard devices to Lens, two of them are as follows:

• Onboard a device using Provisioning: Register a device one at a time.
• Onboard all devices via DHCP Auto Discovery: DHCP automatically registers devices to a provisioning server.

You can automatically provision your phones via DHCP or, manually provision it. In other words, all your Poly devices can be registered to Lens automatically, or manually.

Poly CCX, Trio, VVX and Edge E phones are running UC software, now called Poly Voice Operating System (PVOS), therefore, you can onboard them to Lens in the same way, (there's another way for only these phones, 3rd method, recommended if you set up your phone with CFG files) and today, I'd like to show you how it can be done.

Provisioning Poly Phones

Method 1: Web UI and Provisioning Credentials

Note: Keep in mind that a new and redesigned Web UI has been launched, i show how to get it done with both, the legacy web UI and the new one, so be careful and read the right section according to the version your phone is running. I will point you to the right section below, i just wanted to share awareness from the beginning. 

Go to lens.poly.com and sign in with your admin or device manager account, then click on Manage > Register Device.

Select Visit Provisioning.

You'll need to copy your provisioning credentials and paste them on your phone, so go to your phone's Web UI.

 

Legacy Web User Interface

Note: if your CCX and Trio C60 are running 9.4 version or above, or your Edge E is running 8.5.0.1491 or above, a new Web User Interface has been shown to you, right? Check out the next section called "New and Redesigned Web User Interface".

Login as Admin, enter the password and click Submit.

List of Poly phone's default password:

• VVX: 456
  
• Trio: 456
  
• CCX: 456
  
• Edge E: 456
  

Hover over settings and click Provisioning Server.

Set Server type to HTTPS, copy your provisioning credentials and paste on your phone's Web UI. Once pasted, click on Save button.

Your phone will restart itself, after that you will see it on Lens inventory.

 

If you already completed successfully all the steps so far, go to section called "Naming a device and Assigning it to a Site" at the bottom of this post.

New and Redesigned Web User Interface

From now on, only admins can log in, so please type in your password and select "Login".

 

 

 

 

Click on Servers -> Provisioning Server

 

 

 

Set Server type to HTTPS, copy your provisioning credentials and paste on your phone's Web UI. 

 

Scroll down and click on DHCP Menu to open DHCP settings, and set Boot Server to Static.

 

Once it's done, scroll up, and click on SUBMIT.

Your phone will restart itself, and after that you will see it on Lens inventory.

If you already completed successfully all the steps so far, go to section called "Naming a device and Assigning it to a Site" at the bottom of this post.

Method 2: DHCP

We manually provisioned a phone, but in case you want to automatically register it, go for DHCP option. The phones will get the provisioning server from your DHCP, and commonly option 66, 160 or 161 are used, however, it depends on your network environment.

DHCP Format

https://<ServerUser>:<Password>@<ProvisioningServerAddressURL>

If you already completed successfully all the steps so far, go to section called "Naming a device and Assigning it to a Site" at the bottom of this post.

Method 3: CFG File

Are you setting up phones via CFG file? Or would you like to get it done manually in one second? Go for option. This is a very useful way to provision phones as we can have a master file for all of your phones, and set them up, and we just important the file and everything will be set.

Keep in mind you only need to set server name, user and password to your own credentials according to your Lens tenant.

<!-- Provisioning to a Server
 Created by Kevin Ureña on April 2, 2025 
         -->
<PHONE_CONFIG>
    <ALL
         device.set="1"
         device.prov.serverType.set="1"
         device.prov.serverName.set="1"
         device.prov.user.set="1"
         device.prov.password.set="1"
         device.prov.tagSerialNo.set="1"
         device.dhcp.bootSrvUseOpt.set="1"
         device.prov.serverType="HTTPS"
         device.prov.serverName="YOUR PROVISIONING SERVER"
         device.prov.user="Your USER"
         device.prov.password="Your Password"
         device.prov.tagSerialNo="1"
         device.dhcp.bootSrvUseOpt="Static"
    />
</PHONE_CONFIG>

For instance, go to Manage -> Register Devices -> Visit Provisioning, copy and paste your credentials.

 

My file would look like this:

 

<!-- Provisioning to a Server
 Created by Kevin Ureña on April 2, 2025 
         -->
<PHONE_CONFIG>
    <ALL
         device.set="1"
         device.prov.serverType.set="1"
         device.prov.serverName.set="1"
         device.prov.uer.set="1"
         device.prov.password.set="1"
         device.prov.tagSerialNo.set="1"
         device.dhcp.bootSrvUseOpt.set="1"
         device.prov.serverType="HTTPS"
         device.prov.serverName="https://t8862.deviceprovisioning.dm.lens.poly.com"
         device.prov.user="KevinUrena"
         device.prov.password="A Very Strong and Funny Password"
         device.prov.tagSerialNo="1"
         device.dhcp.bootSrvUseOpt="Static"
    />
</PHONE_CONFIG>

If you already completed successfully all the steps so far, please read the next section called "Naming a device and Assigning it to a Site".

Naming a device and Assigning it to a Site

Name your device and assign it to a Site and Room by clicking on it and Edit.

 

Fill out the blanks and select Save Changes.

Note: You must have created sites and rooms previously.

That's all for today! Thanks for reading. If you have any questions, feel free to reach out. Remember to subscribe to this blog, my YT channel, and follow me on my social media.

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Version 2. Edited on February 26, 2026.