How to Upgrade and Downgrade a Studio X or G7500 using Custom Server, Web UI or Poly Lens

There are several options to update and downgrade your Poly systems, today I'm going to show you how these 3 options (Custom Server, Web User Interface, Poly Lens Cloud) can be done.

 

You prefer a video to a reading? You should visit my YouTube Channel here, or watch the following video:

 

For Spanish speakers: 

Web User Interface (Web UI)

Type in your system's IP address on your preferred browser, and enter your user name and password. 

• Default user name: admin
• Default password: The last 6 digits of serial number

 

Select General Settings > Device Management.

In order to update your systems, video bar and IP devices (such as Trio, TC8, TC10, Mics, and so on) must be paired. Click on Check for updates, and then Update All.

On Web User interface, you can't downgrade your systems, only upgrade them, so, it's really important to know the following methods.

Custom Server URL

This is the best option for updating or downgrading your systems to a certain version without provisioning it with Lens.

First of all, you can use one of the following Custom server URLs: 

VideoOS 4.0 or later

https://swupdate.lens.poly.com/polyos/4.2.0/396113

https://swupdate.lens.poly.com/polyos/4.1.4/402003

https://swupdate.lens.poly.com/polyos/4.1.3/394009

https://swupdate.lens.poly.com/polyos/4.1.2/388101

https://swupdate.lens.poly.com/polyos/4.1.1/386158

https://swupdate.lens.poly.com/polyos/4.1.0/180034

https://swupdate.lens.poly.com/polyos/4.1.0/382263

https://swupdate.lens.poly.com/polyos/4.0.2/384012

https://swupdate.lens.poly.com/polyos/4.0.1/380048

https://swupdate.lens.poly.com/polyos/4.0.0/latest

VideoOS 3.0 or higher

https://swupdate.lens.poly.com/polyos/3.14.2/378005
https://swupdate.lens.poly.com/polyos/3.14.1/374010
https://swupdate.lens.poly.com/polyos/3.14.0/372034
https://swupdate.lens.poly.com/polyos/3.13.0/368067
https://swupdate.lens.poly.com/polyos/3.12.0/366027
https://swupdate.lens.poly.com/polyos/3.11.0/364021
https://swupdate.lens.poly.com/polyos/3.10.0/362035
https://swupdate.lens.poly.com/polyos/3.9.1/360006
https://swupdate.lens.poly.com/polyos/3.9.0/358026
https://swupdate.lens.poly.com/polyos/3.8.0/356041
https://swupdate.lens.poly.com/polyos/3.7.0/352042
https://swupdate.lens.poly.com/polyos/3.6.0/350035
https://swupdate.lens.poly.com/polyos/3.5.0/344025
https://swupdate.lens.poly.com/polyos/3.4.0/292042
https://swupdate.lens.poly.com/polyos/3.3.2/286154
https://swupdate.lens.poly.com/polyos/3.3.1/284016
https://swupdate.lens.poly.com/polyos/3.3.0/282003
https://swupdate.lens.poly.com/polyos/3.2.3/280012
https://swupdate.lens.poly.com/polyos/3.2.2/226103
https://swupdate.lens.poly.com/polyos/3.2.1/224090
https://swupdate.lens.poly.com/polyos/3.2.0/222012
https://swupdate.lens.poly.com/polyos/3.2.0/222012
https://swupdate.lens.poly.com/polyos/3.1.1/216109
https://swupdate.lens.poly.com/polyos/3.1.1/216122
https://swupdate.lens.poly.com/polyos/3.1.1/216125
https://swupdate.lens.poly.com/polyos/3.1.2/218033
https://swupdate.lens.poly.com/polyos/3.1.3/220008
http://swupdate.lens.poly.com/polyos/3.0.0/212070

 

Let's get into Device Management, Select Custom Server URL and now, copy and paste one of the above. Click on Check for Updates, and finally on Update All button.

 

Note: Before upgrading your system to 4.0, ensure that is running 3.14.1 or 3.14.2. Keep in mind that once you update your system to 4.0, you cannot downgrade.

 

Now, my system has been downgraded. 😦 In case you update your system to VideoOS 4.0, I recommend you an extra system restart after the system completes the update. Go to Diagnostics > System Reset and Select Restart All.

Poly Lens

Haven´t you already provisioned your device? Check this post out.

Now, log into your tenant, and click on your inventory.

Select your system.

 

OPT 1

Click on Settings > My settings.

As you can see, you can toggle Auto-update option.

 

 

 Are you looking for a certain version? Well... You can select a specific one, and then apply for this device.

Are you interested in Policies? In the next weeks, I'll set aside an hour to talk about them. We can downgrade or upgrade all of the systems in your company by clicking one button (desk phones, headsets, video systems, and stuff).

OPT 2

Click on Settings > Software Update.

Here, you can toggle Auto-update, and update window which is a good option to turn it on.

 

I recommend you set update windows from 1 AM to 6 AM. However, you can set it up, as you prefer.

Select the version, and then apply it by clicking on the Apply button.

 

You have any questions? Feel free to reach out, or leave a comment. 

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Some resources which you may find helpful and useful:

• How to Set up Poly Studio X Series
• How to Set up Zoom Rooms
• How to Set up Google Meet Hardware [VIDEO] [ARTICLE]
• Creating Teams Rooms Resource Account [VIDEO] [ARTICLE]
  
• Provisioning Poly Studio X and G7500 with Poly Lens [Video] [ARTICLE]