Unable to Open Whiteboard on Microsoft Teams Rooms on Android - FIXED

 Hey there!! While working in a homologation with one ITSP from Mexico, and one issue popped up. They couldn't open the whiteboard when being outside a meeting, kinda weird, right? So, let's talk about it.

First of all, It looks like it's a known issue as shown below:

Source: Microsoft Learn

After selecting the whiteboard, "opening Microsoft Whiteboard" message will be shown and your teams room get stuck on it, so in order to get it fixed, please go to admin.microsoft.com and sign in with your admin account.

Type in "Whiteboard" in the search bar and select the only option available.

 

Make sure "turn on Whiteboard for everyone in your org" is checked.

Now, time to jump into PowerShell!! Connect to Sharepoint Online Service by running the following command:

Connect-SPOService

You will be asked for your URL, so just type it in.

 

Alternatively, you can run the following command.

Connect-SPOService -Url YourSharepointURL

Make sure the SharePoint Online module is updated by running the following command:

Update-Module -Name Microsoft.Online.SharePoint.PowerShell

Enable fluid by running the following command:

Set-SPOTenant -IsWBFluidEnabled $true

Last but not least, run the following command:

Set-SPOTenant -AllowAnonymousMeetingParticipantsToAccessWhiteboards On

Ensure the new settings have changed by running the following command:

Get-SPOTenant | Select AllowAnonymousMeetingParticipantsToAccessWhiteboards

I'd like to say you may only need to wait for 60 mins to try whiteboard out again, however, it took one day to really work fine haha so be aware it may take their time, and sure It will work after following this guide.

That's all for today! Thanks for reading. If you have any questions, feel free to reach out. Remember to subscribe to this blog, my YT channel, and follow me on my social media.

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