Skip to main content

Unable to Open Whiteboard on Microsoft Teams Rooms on Android - FIXED

How to Set up Poly Phones with Cisco Webex Calling?

Hi, there! It's been a while and I've been talking with some of y'all and thank you for trusting on this blog and thank you so much for trusting on me, that really motivated me to aside time to write this blog post.

Poly phones with webex calling

I started a new role recently and there have been crazy busy days, that's why I didn't have enough to time. However, I just got back and you know I love sharing these guides and helping the community, so this guide will help you provision your Poly CCX, Poly VVX, and Poly Edge e phones with Cisco Webex calling. You should take a look at the poly supported phones before getting started.

Note: You can add any supported 3rd party phone by following steps written on 1st and 2nd section.

Method 1: Assigning a desk phone to one user from Users menu

Sign into admin.webex.com with your admin account, and under Management select Users -> the user you'd like to assign a desk phone.

Webex Control Hub


Poly phones with Webex Calling

 

In this case, I am gonna work with demo54 and demo55, so select your user.

Poly phones with Webex Calling

 

Click on Devices -> Add Device -> Cisco phone, ATA, or 3rd party device.

Poly phones with Webex Calling

Poly phones with Webex Calling

On Select a device drop down menu, select Cisco Managed 3rd Party devices

Poly phones with Webex Calling

Select the device you're gonna assign to your user. Take a look at this link to know the supported 3rd party phones by Cisco.

Poly phones with Webex Calling

Note: You can add any supported 3rd party phone by following this guide. 

Finally, type in your phone's MAC address, and click on Save.

Poly phones with Webex Calling 

One message will pop up and let you know the device has been added successfully.

Poly phones with Webex Calling


Now, we're gonna talk about the second method, if you already completed it, don't worry, skip the next section and jump into the 3rd section on this blog post.

2nd Method: Assigning a desk phone to one user from Device menu

Sign into admin.webex.com with your admin account, and under Management select Users -> the user you'd like to assign a desk phone.