Emergency disclaimer is not accepted for usage location 'US' by the tenant X. Please use 'Set-CsOnlineEnhancedEmergencyServiceDisclaimer' to record your organization's acceptance of the emergency service terms and conditions

Last week i was asked for sharing some accounts with one distributor so they can do one PoC with Teams Phones, and everything was fine until i came across this issue:

"Emergency disclaimer is not accepted for usage location 'US' by the tenant 'X'. Please use 'Set-CsOnlineEnhancedEmergencyServiceDisclaimer' to record your organization's acceptance of the emergency service terms and conditions"

This blog post focuses on the following topics:

• Intro 
• Requirements
• Installing Microsoft Teams PowerShell Module
• Fixing the Issue
• Assigning Phone Numbers 
• Conclusion

Intro 

Fixing this issue isn't that difficult but it won't let you assign a license to any user, soooo imagine the CEO was asking for their account, what would it happen if you cannot assign a number to them and they msut make a phone call NOW? Uff.. i wouldn't like to be you lol... anyway, let's talk about this situation a little bit.

 

To use Microsoft Teams PSTN Calling Services, your organization must formally accept the enhanced emergency service terms and conditions. This acceptance is required for each country or region and must be completed before PSTN calling can be enabled for Microsoft Teams users in that location, that's why we cannot assign a phone number to any user.

Requirements

First, keep in mind that you must meet the following requirements:

1. Admin account for Microsoft Teams
2. Microsoft Teams PowerShell Module  

Installing Microsoft Teams PowerShell Module

Let's run powershell as admin!! 

First, make sure Microsoft Teams Module is installed, if not, run the following command: 

Install-Module -Name MicrosoftTeams -Force -AllowClobber

I highly recommend you following this process to make sure the latest Microsoft teams module is installed. 

 

NOTE: Probably you didn't know the previous command as you might have been used to the "Install-Module MicrosoftTeams", right?  Well... I would like you to be sure it's real and using it is legit as it's made for installing the latest Teams PowerShell Module, that's the main difference. 

Now connect to Microsoft Teams

Connect-MicrosoftTeams

Sign in with your admin account.

 

After signing in, your account and tenant ID will be shown. 

 

Fixing the Issue

Now, next step might vary to some of you, and it depends on where your tenant your emergency address is and the contries and regions where you would like to provide PSTN Calling Services. For instance, I requested a tenant on CDX and mine is hosted in US, and emergency address is set to US as this tenant is using the default info and addresses, and I will provide PSTN servies to my "user" in US sooooo i need to accept the terms and conditions in US, if that's your case, please run the following command:

Set-CsOnlineEnhancedEmergencyServiceDisclaimer -CountryOrRegion US

 If that's not your case, please use the following command and replace "XX" with the region or country whose terms and conditions you wish to accept. You need to use the ISO 31661-1 alpha-2 2 letter code for the country.

Set-CsOnlineEnhancedEmergencyServiceDisclaimer -CountryOrRegion XX

So the following ones are just examples of ISO 31661-1 alpha-2 2 letter codes:

• United Arab Emirates: AE
• Australia: AU
• United Kingdom of Great Britain and Northern Ireland: GB
• Germany: DE
• Japan: JP

 For instance, if I would like to accept terms and conditions in...Germany, my command would look like this:

Set-CsOnlineEnhancedEmergencyServiceDisclaimer -CountryOrRegion DE

As it says, the default is NO, and that's why you are here facing this issue, so now, just type in Y and let's move on. 

 

After typing in Y...

 

I don't trust on people, and you know... i don't even trust on myself lol 😂😂, so i recommend you make sure this configurations have been set properly, so please run the following command:

Get-CsOnlineEnhancedEmergencyServiceDisclaimer -CountryOrRegion US

Same applies now, just replace "US" with with the region or country whose terms and conditions you just accepted.

As you can see, now the response is set to "ACCEPTED"

 

Keep in mind you must repeat this process if you would like to provide PSTN calling services to different regions and countries, even if you just accepted it in US, you might provide it to users in another country. 

Assigning Phone Numbers 

Get back to Microsoft Teams Admin Center, and go assign that phone number!!

 

 

IT'S WORKING AGAIN!!! 

 

Phone numbers are assigned finally 👌👌👌 

Conclusion

This has been a short blog post as it's easy to get it fixed, and actually the most important thing is... Keep in mind you can skip this if yo accept the terms and conditions as soon as you set an address as you can just accept terms and conditions while creating it. Remember i was using a default address, it was created by default when I created this tenant, and this is not accepted by default, and i didn't create a new address, sooo? that's why i had to fix this issue

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Some resources which you may find helpful and useful:

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• Creating Teams Rooms Resource Account [VIDEO] [ARTICLE]
  
• Provisioning Poly Studio X and G7500 with Poly Lens [Video] [ARTICLE]